It came apart in my hands...

Since the Lululemon Pantsgate Scandal, we know that poor quality items can be of any cost & come from stores of every reputation. It's more about how a company handles the problem when we point out the trouble. 

I confess I knew the Zara top below was not great quality when it arrived--it was already a little frayed along the collar & armholes--but I thought it'd be ok. My friend Rachel also mentioned that she won't buy anything from Zara because of its poor quality. 

But I loved the color of the top & I love Zara! I love Zara even though my blouse basically disintegrated in my hands after I'd worn & washed it only once. 

I contacted Zara & asked for a refund or store credit >>

Here's my email to Zara:

Subject: Faulty blouse 
RE: Order 89671002 

I washed this blouse carefully in the washer for the first time over the weekend. The seam under the arm came apart, & the button at the neck fell off. All edges are frayed. Will you accept it back for refund or credit? Many thanks for your help. 

The top before...

Zara Printed Top, $19.99

Zara asked for photos of the top in its current condition; here they are....

The top after one wash...

Here's Zara's response to my request...

I'm floored & disappointed. I feel my request was justified, don't you?
So the question is: would you continue to shop from Zara, or would you leave them forever?